Job title: Security Engineering Expert
Job type: Permanent
Emp type: Full-time
Location: Kuala Lumpur
  • Pharmaceuticals
  • Engineering
Job published: 2019-05-15
Job ID: 32521

Job Description

  • Competitive salary
  • Annual bonus
  • Strong work/life balance, flexible working hours
  • Life and Medical insurance scheme
  • Career Advancement & Competency Development
  • Rewards & Recognition
Job Purpose 
Responsible for design and implementation of infrastructure / security solutions.
Major Accountabilities 
  • Manages the SIEM service which is the main tool used in the global Security Operations Center (SOC)
  • Manages processes and resources delivering the service, responsible for overseeing the external service delivery team, ensuring the coordination in overall planning activities, service delivery and issue resolution.
  • Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service.
  • Responsible for the overall continuous improvement, cost reduction and performance of the services.
  • Is responsible for the budgeting and resource allocation for the service(s) for which he/she is responsible. Periodically monitors and reviews performance against the SLA service.
  • Collaborates with the IT Financial Manager to establish and update the services pricing strategy.
  • Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed.
  • Negotiates key SLAs/OLAs, as needed and gets them approved.
  • Establishes/Updates/Approves the Service Catalog entries, as needed.
  • May oversee (or chair a committee that oversees) continuous service improvement initiatives associated with ITIL core processes.
  • Collect, consolidate, and summarize SOC produced metrics to demonstrate effectiveness of Novartis control objectives.
  • Work with the SOC Business Analysts to analyze SOC produced metrics for relevant data points and trends over time.
  • Work with business units to create and refine metrics and risk dashboards for that business unit’s goals and business needs.
  • Raise awareness within the organization of the SOC’s mission and effectiveness.
  • Manages all communication relating to current and future activity of the SOC in close collaboration and alignment with all involved parties.
  • Supports the head of SOC with budget and resource allocation for the SOC.
  • Creates, manages and maintains all internally produced documentation.
  • Ensures Quality Assurance for all - documentation for use by the SOC.
  • Responsible of the physical security and access control to the SOC premises.
  • Responsible for facility management of the SOC.
Key Performance Indicators 
  • Stability of implemented solutions.
  • Cost efficiency.
  • Degree of integration of security / infrastructure landscape.
  • Adherence to SLA.
  • Customer satisfaction.
  • Percentage of downtime.
  • Maximum downtime (during peak times).
Minimum Requirements
  • BA or BS in Computer Science, Information Technology or related field.
  • Master’s Degree desired
  • English and Local language.
  • Excellent oral and written communication skills.
  • Excellent interpersonal and organizational skills.
  • SIEM and/or Data Lake engineering experience.
  • 6+ years IT security.
  • 5 years IT.