Job title: Customer Service Representative
Job type: Permanent
Emp type: Full-time
Industry: IT
Skills: Customer Service
Job published: 2019-06-18
Job ID: 33050

Job Description

We are looking to hire an experienced Customer service representative consultant  in Manila, Philipinnes.

Job Title: Customer service representative
Location: Manila

  • Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications

  • Completed a Bachelor’s Degree with at least 1 year of work experience in BPO Industry
  • Undergraduates (2 years in College = 4 Semesters) with 2.5 years of work experience in BPO Industry
  • Good communication skills
  • Can easily be trained
  • Basic knowledge in computer navigation
  • Flexible on shifts