Job title: CRM Business Analyst
Job type: Permanent
Emp type: Full-time
Industry: IT
Skills: CRM Business Process Reengineering (BRP)
Job published: 2019-07-23
Job ID: 33664

Job Description

Key Role Responsibilities:

  • Translate business requirements into CRM business solutions
  • Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
  • Contribute to requirements management, including approval, communication, traceability, and re-use
  • Contribute to transfer of functional requirements to development and test team members
  • Leverage CRM workflow technology to automate business processes
  • Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
  • Stay informed on updates and new releases in CRM technologies
  • Educates end users on CRM functionality, as needed

Key Role Skill & Capability Requirements

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.

Technical Requirements

  • Strong knowledge of CRM Systems and business solution implementations
  • Demonstrable experience in Business Process Reengineering (BRP)
  • Strong knowledge of CRM issue diagnosing and troubleshooting
  • Experience with specific technologies as specified by hiring manager 

Non-Technical Requirements

  • Experience consulting with external clients on complex projects
  • Experience working with global teams on CRM technology implementation and maintenance projects
  • Experience working with offshore teams to facilitate project work
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form 

Preferred Education Background

You are likely to have a Bachelor’s degree in a relevant field, or an equivalent combination of education and experience.

Preferred Years Of Work Experience

You are likely to have at least 5 years of relevant work experience, including CRM.