Job title: Manager – Human Resources & Protocol
Job type: Permanent
Emp type: Full-time
Industry: Human Resources and Personnel
Expertise: HR, GA & Facilities
Location: Singapore
Job published: 2019-09-11
Job ID: 34384

Job Description

The Australian High Commission in Singapore invites applications for the position of Manager – Human Resources & Protocol. The duty statement and selection criteria are provided below.


The Australian High Commission is the official representative of the Australian Government in Singapore. We provide a range of services to the general public, including consular, passport, visa and immigration, citizenship and cultural relations services. We also act on behalf of various Australian Government authorities by representing Australia's interests to local, regional and multilateral government and business organisations in Singapore.

Job Description

The Manager - Human Resources & Protocol is responsible for leading and directing the activities of the HR team in the delivery of shared services to the High Commission.  The Manager – Human Resources & Protocol provides practical and operational HR support, and provides strategic advice on employment law, employee relations, payroll and pension processing.

Tasks and Functions

Duties of the position will include but are not limited to the following:

  • Manage the HR team and provide strategic direction and policy advice for the execution of HR programs including:
    • Locally Engaged Staff (LES) terms and conditions
    • workplace planning, staff development and performance management
    • compensation and benefits strategies
    • employee relations
    • equality and diversity.
  • Manage and develop the HR team’s delivery of client services:
    • compensation and benefits activity, including payroll management
    • recruitment, selection and induction
    • learning and development
    • work health safety (WHS) and other well-being activities.
  • Monitor and analyse changes in local employment legislation affecting LES, including applicable policies, and prepare responses on the implications of such changes for the High Commission.
  • Prepare official communications to Singapore government agencies and foreign embassies in Singapore.
  • Drive the management agenda on a range of committees.
  • Manage contracts and/or performance of external service providers for the following:
    • applications associated with work pass applications and/or letters of consent and liaising with the Ministry of Manpower
    • Employee Assistance Program (EAP) and other providers
    • negotiation with medical insurance providers for staff medical insurance workers compensation insurance
    • pension administrator services for the LES pension scheme.

Selection Criteria

It is expected that the successful applicant will fulfil the following criteria:

  • Demonstrate an understanding of local employment legislation and human resource management practices.
  • Possess strong communication and negotiation skills with highly developed written and oral skills.  Proven ability to deal confidentially with a wide range of clients, from a variety of cultural backgrounds and experience with supervising staff in a small team.
  • Demonstrated proficiency in operating a variety of software packages including Microsoft applications, and the capacity to learn new computer applications.
  • Proven ability to follow directions, solve problems and determine priorities while working in a high pressure environment. Strong attention to detail, an investigative nature, with good organisational skills.
  • Demonstrated management or awareness of information security and an ability to handle sensitive information with uncompromising levels of discretion. Diligent approach to record-keeping, both electronic and hard copy, in accordance with Australian Government guidelines.

Conditions of Appointment

Employment at the Australian High Commission is subject to the successful completion of an Australian national baseline security clearance, and a medical clearance. 

Normal hours of work are Monday to Friday 8:30am to 5:00pm.  The initial contract is for 24 months, subject to satisfactory performance.  A bonus of 1.5 months’ salary is paid annually in December and additional performance-based salary increases or bonus are offered.  The monthly salary starts at SG$5,237.

The Australian High Commission - Singapore will not be responsible for any costs incurred when applying for a Singapore visa, relocation costs, nor the return of the staff member and family to their country of origin at the end of the contract.

The Australian High Commission, Singapore will apply for the necessary work authorisation if the successful applicant is a non-Singaporean citizen or non-Singaporean Permanent Resident.

How to apply

The High Commission will establish a Selection Advisory Committee (SAC) to assess applications, conduct interviews, check referees reports and prepare a report for the delegate recommending the most suitable applicant.

Applicants are advised to address the selection criteria when preparing their application.  Based on the information provided in applications received, the SAC will shortlist applicants for interview.

Applications should include the job application pack available on

The selection process usually takes several weeks and applicants will be advised of the final outcome. If another similar position becomes vacant within the next 12 months, the order of merit for this position may be considered for such vacancies.

Australian Government objectives, under which the High Commission operates, can be found on the Department of Foreign Affairs and Trade website (

Applications must be received by midnight, Sunday 29 September 2019.